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Zoom for Customer Experience

Give your customers the personal experience they crave, every time

Engage customers, increase agent productivity, and optimize operations with Zoom’s CX solutions.

Zoom for Customer Experience

Delight customers and agents with a seamless experience

  • Higher customer satisfaction
    Higher customer satisfaction

    Resolve issues quickly and accurately with intuitive self-service and personalized customer experiences.

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How Machine Learning Can Improve the Customer Experience

How Machine Learning Can Improve the Customer Experience

Download our latest report from Harvard Business Review for insights on ways to improve the customer experience and your bottom line. In this report, you’ll find seven applications where businesses can implement machine learning to transform the customer experience.

Develop your best CX strategy yet.

Delight your customers with prompt, efficient, personalized experiences

Satisfy customers

Provide 24/7 intelligent conversational self-service to resolve customer issues fast. When a human touch is needed, connect customers to the most qualified agent with the relevant details the agent needs to provide quick resolution.

Satisfy customers
Happy agents, happy customers

Happy agents, happy customers

Give your agents all the tools they need to successfully help customers.

Empower agents to resolve issues and concerns quickly with an intuitive user experience, easily accessible information, integrated business applications, omnichannel capabilities, and in-house subject matter experts just a click away.

Make impactful improvements

Optimize resources and reduce wait times.

Reduce integration costs with technology that works together seamlessly, while gaining insights into performance and experience that can help lower costs and improve CSAT.

Make impactful improvements

Ready to take your customer experience to the next level?

Find the right plan for your business or contact our sales team for additional information

 

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